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Warranty & Returns

  • Return the product to Sirocco Fires

  • Follow the returns instructions on the delivery paperwork or

  • Email us here... or

  • Telephone Customer Service on 0121 502 2233 or

  • Write to us

A Returns Number will be issued and this must be clearly identified on a returns label or the external packaging, and internal documentation when the Goods are returned (RETURNS FORM), no markings should be made on the product or product packaging. The internal documentation should include proof of purchase, the returned product must be complete and in ‘as new’ condition with original packaging. Certain product categories, by their nature are exempt from the 14 day return policy; these would include for example consumables.
We will not accept under the 14 day policy the return of any Goods that have had a manufacturers or suppliers warranty or registration invoked. We will deem such registration by the customer as acceptance of the Goods. We must receive all returns within 14 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis.

The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide proof of despatch.

In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed.

Any defects in the Goods which under proper use appear within a period of twelve months (or as may be otherwise previously stated by) after delivery and which are due to faulty materials, workmanship or design will be made good. Where Goods are returned after the expiry of the 14 days. A charge of 20% of the invoice value of the Goods returned with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any Goods and provide proof of delivery

All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall effect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of Sirocco Fires .

The warranty period is twelve months from the date of purchase (unless otherwise stated) if goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise in writing

The above do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof

This guarantee is none transferable and is made to the original owner, provided that the purchase was made through a company appointed stockist

Any installation, labour, transportation or other related costs expenses arising from defective parts repair replacement or otherwise of same will not be covered by this guarantee nor shall the company assume responsibility for same. Furthermore, the company will not be responsible for any incidental, indirect or consequential damages except as provided by law. All other guarantees – expressed or implied – with respect to the product, it’s components and accessories or any obligations or liabilities on the part of Sirocco Fires are hereby expressly excluded. Sirocco Fires neither assumes nor authorises any third party to assume on its behalf, any other liabilities with respect to the sale of this appliance.

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